Refund Policy

At Sasquatch 3-D, your satisfaction is very important to us. We strive to create high-quality, custom products that you’ll love. If you are not completely happy with your purchase, please read our refund policy below.

 

Returns and Refunds

    •    You may return items for a refund within 14 days of receiving your order.

    •    To qualify for a refund, the product must be unused, in the same condition as when you received it, and in the original packaging.

    •    Please note that clients are responsible for return postage costs.

 

Defective or Flawed Items

    •    If your product arrives defective or flawed, please contact us within 7 days of receipt.

    •    We will gladly offer a full refund or exchange at no cost to you, including return postage.

    •    Please provide photos or descriptions of the defect to help us resolve the issue quickly.

 

Custom Orders

    •    Due to the personalized nature of custom orders, these are non-refundable once production has begun.

    •    If there is a mistake on our part or the product arrives damaged, please contact us immediately so we can make it right.

 

Refund Processing

    •    Refunds will be processed within 24 to 48 hours after we receive and inspect the returned product.

    •    Refunds will be issued via the original payment method whenever possible.

 

Exchanges

    •    Exchanges are welcome for defective or flawed products free of charge.

    •    For all other exchanges, please contact us to discuss options.

 

How to Return an Item

    1.    Contact us at sasquatch3dprints@gmail.com or via Instagram @sasquatch3D to initiate your return.

    2.    Provide your order number and reason for return.

    3.    Ship the item back to the address we provide.

 

We appreciate your understanding and cooperation. If you have any questions or concerns, don’t hesitate to reach out- we’re here to help!